Dr. Pepper - Prescription for Kindness

originally posted to Facebook on July 6, 2018

After spending an ungodly amount of time being transferred around AT&T I decide I would just go to the store and ended up spending an ungodly amount of time there too. There was only one person working. He said for the past two hours there hadn't been a single customer. Now it was getting backed up and people were starting to bitch. I knew transferring my landline to a cell would take a while so I told him I had no problem allowing him to help others beside me. The majority of the people were only there to pay their bills (side note there are some pretty awesome and convenient ways to pay your bill besides in person at the store!) He also had to call and ask his co-worker for help several times with my transfer (I know, I know welcome to the new world of no landline! But it's on all my husband's shirts and business cards). All the while my guy was being calm, cool and most importantly kind. At one point I heard him ask his co-worker if it would be too much trouble for him to grab a Dr. Pepper from Sonic when he came in for his shift in three hours. He was also deflecting comments from assholes left and right. At on point someone said being understaffed made him look bad. He politely said I don't look bad, I'm doing the best I can, as fast as I can. Do no harm, but take no shit! Get it brother! Holla! Holla! He was also very concerned about my customer survey and kept apologizing. I kept telling him he was doing fine. I was entering as much of my info on his tablet while he was entering people's bills on the computer (again people there are many other options for payment!) He finally got me all set up and I assured him he wouldn't receive a bad survey from me. I left and immediately made my way to the closet drive-thru.  I returned a few minutes later cutting in front of all the remaining assholes and placed the largest fountain soda cup I could buy on his desk. I said, "It's not from Sonic, but it is a Dr. Pepper and I greatly appreciate all your hard work, I hope you enjoy the rest of your day! " loud enough for all the haters to hear. The look on his face was worth the hour wait. #TheWorldHasEnoughAssholes #BeKind 🐞 #PayYourBillOnline